Payment, Shipping & Returns

Payment 

Accepted Payment Forms:

• PayPal
• Personal Check (held till clears)
• Postal Money Order
• Certified Bank Check (Drawn on US Banks only)
• Master Card / Visa / American Express / Discover
  
  If payment is being mailed in, please provide the auction number and eBay user ID or order ID with your Money Order or Check so we will know which auction to apply payment to.  *Please note that Personal Checks are held for 10 days until they clear our bank.

Domestic Shipping:

• Items are usually shipped with in 48 hours of receipt of payment.   Personal Checks must clear our bank before the item will be shipped, which is normally 10 days (weekdays excluding holidays).  We do not typically ship on Saturday, Sunday, or on holidays.

• Winning Bidders are responsible for paying all shipping and handling costs.  Shipping and handling are not refundable once an item has been shipped.  Most listings will specify flat rate shipping, some listings require a quote or use of the shipping calculator provided in the listing.
   
• Most items are shipped USPS Priority Mail (All 50 states & Puerto Rico) unless another method is specified in the listing.   Contact us for a shipping quote to, Guam,  U.S. Virgin Islands, or for shipping Internationally.   If an item is being shipped UPS then it can not be delivered to a PO Box.
   
• Insurance is required in the event your package is lost or damaged in transit.  It is either included in the shipping charges or listed separately, depending upon the listing. 
   
•  If the buyer does not choose insurance when offered the Buyer takes full responsibility in the event the package is lost, stolen or damaged in transit.

• We make every effort to ship your item to you quickly and to keep all items in stock at all times.  Occasionally, due to situations beyond our control,  we will be temporarily out of stock of an item.  In such rare cases items are ready to ship within 7-10 business days of being out of stock.  If an item will be out of stock for a period longer than that stated above, we will give you the opportunity for a full refund should the wait be an inconvenience.

• Some items are routinely drop shipped directly from the manufacturer due to weight, size, or in an effort to save you on shipping cost and or shipping time.  Large freight items are frequently drop shipped

International Shipping:

• International Bidders are welcome!   In general, we will accept PayPal from buyers in Canada, The UK, Germany, France, Italy, Western Europe, Australia, New Zealand and Japan.  If payment is mailed in we require it to be in US funds drawn on a US Bank.

• Due to the complexities of international shipping, we now ship these orders on Tuesdays and Thursdays only. Of course we do try to ship these out on other days when the situation allows us to squeeze them in with our domestic shipments.

• Most International packages are shipped First Class Mail International (Varies- 10-14 days is typical but not guaranteed), Priority Mail International (usually 6-10 days), or Express Mail International with tracking (typically 3-5 days).  Please note that delivery times vary wildly depending on your country, your local postal system, customs, and various other factors, and that typical shipping times are transit times and are not estimates from the time of purchase.  While we make every effort to send your package as quickly as possible we have zero control over your parcel once it has left the US. Over 99.9% of the time packages arrive in a timely manner and with out problems.  30 days must elapse before a claim can be filed with USPS and for loss. In the event insurance is optional, the buyer takes full responsibility in case of loss if insurance is not selected.  

• We now require insurance on all international packages to cover the occasional mishap or lost package.  In the event insurance is optional, the buyer takes full responsibility in case of loss if insurance is not selected.  We will ship registered air mail or Global Express if you need true tracking.  Email us for a quote.

•  International bidders are responsible for any and all duties and taxes due at point of delivery.  We do not falsify customs forms so please do not ask us to do so.  Many countries (especially Canada) are now routinely opening and delaying packages marked as "Gift" and the  subsequent fines and or legal consequences are not worth the few dollars saved.  
   
• Costs vary by weight and ship-to location, but are often provided for in the listing for many destinations.  Email us for a shipping quote to your country if it is not specified or if you wish to combine multiple items.

Shipping Discounts

We do offer shipping discounts on multiple items.  Email us for a quote before the end of the auction if a multiple item discount is not specified in the listing.  We routinely go through closed listings and combine shipping when there are multiple winnings for an eBay user ID when possible.  We can not combine items that are paid for separately, so if you want the shipping discount please wait to pay until you receive the combined invoice.  If discounts for shipping multiple items are specified in a listing, then feel free to edit the invoice manually to reflect the proper shipping amount.  Some items may not be able to be combined due to weight, size, or in cases where an item requires drop shipping.  Speakers in most cases can not be combined for a shipping discount unless purchased in case quantities and shipped UPS.

Customer Service

If you have any questions or concerns about the product or this listing, please contact us.  We do strive to keep our customers happy!  Contact information can be found on our contact page (click the button at the top of the page).

Returns

Unless stated otherwise in a particular listing, we do accept returns.  We want you to be satisfied with your purchase, so we offer you a money back guaranty with the following stipulations:  We will accept returns as long as the item is in the original packaging, with all original paper work, parts, wiring, etc. and the item is returned within 30 days of receipt of the item.  The package must contain your contact information, item number, eBay user ID, and details specifying whether it is a return for credit or refund.  There is a 15% restocking fee on all returned items.  The restocking fee is waived if the item is sent back for replacement or for credit on an item of equal or greater value. DOA items will be replaced during the 30 day return period.  After 30 days of receipt defective items need to be sent to the manufacturer for repair or replacement.  In some cases we will be able to assist you with getting a replacement from the manufacturer.  Shipping and Handling are not refundable.  Buyer is responsible for return freight when sending an item back for credit, refund, or replacement.